Helpdesk Support

Welcome to Help Center. Here you can easily find answers to questions you have through our knowledgebase or you can create a ticket to get support from our staff. Before you submit a ticket, please search information on Knowledgebase. Your question might have been well answered already.Help Center does not answer questions directly related to any vendor's products or services, or questions related to transactions between the customer and the vendor, except providing technical support, or assistance if there is any dispute.

Latest Articles

  • If vendor does not receive online payment to their account

    If vendor does not receive online payment after a customer has paid online, don't be panic, the fund has gone to STONYY's PayPal account. All vendors are entitled to withdraw all funds for their...
  • Can't Check Out Because "Out of Stock"

    You might encounter a problem that you can't check out an order, because of "out of stock". This could happen in both online order or quotation order. If it is an online order, please check the...
  • Can Buyer Pay Partial Deposit through PayPal

    The answer is no. STONYY provide online payment channel to process the full payment for an order. It does not work for partial payment situation.If you need pay deposit for an order, please use...
  • How to Retrieve Your Password

    In case you do not remember your password, you can always retrieve your password by click "Forgot Your Password" on login drop down menu or login page. You will be led to password retrieving page....
  • How Vendor Sub-Accounts Login Vendor Panel

    Same as how a vendor admin accesses Vendor Panel, when a sub-account has been created, a customer account has been created for this sub-account at the same time. Use sub-account's customer account to ...